How do I change my password in dbaPlatform?

Updating your password can be done on the platform or at the login screen.

Updating your password in dbaPlatform:

Access your agency settings using the drop-down in the top right of the screen.

  1. Click the user's tab.
  2. Find the user you need to change the password for and click the edit icon.
  3. On the edit user screen, you will see a "Change Password" button on the right side of the screen.

Updating your password from the login screen: 

This option is best for anyone who has forgotten or needs to reset their password independently. 

Click "Forgot password," then you will then be prompted to input your email address and be sent a reset password email. Follow the steps within the email. 


If you continue to have issues, please contact support through our live chat.