How to gain access to your client's Apple Business account?

As an agency or consultant, gaining access to a client’s Apple Business account is a critical step for managing their presence on Apple Maps, verifying locations, and optimizing their listings. One common method is to be added as a User with Admin access. This article walks you through the process thoroughly.

Step 1: Ensure You Have a Business Apple ID

Before your client can add you as an Admin, you must have:

• A dedicated Apple ID for business use (not a personal Apple ID).

• Preferably a company-managed email (e.g., agency@yourcompany.com) rather than a public domain email (Gmail, Yahoo, etc.).

Tip: Create an Apple ID for your agency if you plan to manage multiple clients from the same account.

Step 2: Have the Client Verify Their Company Account

• The client must have a verified Company account in Apple Business.

• Only verified Company accounts can invite users.

Step 3: Client Sends the Admin Invitation

Your client must:

1. Log in to Apple Business with their company Apple ID.

2. If the client has multiple organizations, they will have to first select the organization they are going to add you to
   
   

3. Select the People tab

   

4. Click the add user button

   
   
   
5. Select "Invite with an existing Apple Account"
   
   
6. Select "Next"
   
   

7. Enter the Apple ID email of the user you are looking to add (the business Apple ID the user prepared and provided to the client).

   
8. Select the "Marketing Administrator" role
   
   
   
   
   
9. (Nothing has to be selected for the "Choose an Organizational Unit" step if Marketing Administrator was selected in the prior step)
10. Select "All Brands" (unless you are only giving the user access to certain brands)
    
    
    
    

11. Lastly, send the invite!

    
    
    

     

⚠️ Important: Make sure your Apple ID email is active and has 2FA set up, otherwise, the invite cannot be accepted.

Step 4: Accept the Admin Invitation

Once your client sends the invite:

1. Check your Apple ID email inbox for the invitation.
   

2. Click “Accept Invite”. You may be redirected to Apple Business login.

3. Sign in with your Apple ID.

4. Apple will prompt you to confirm your identity using:

   • Two-Factor Authentication (via a trusted device or phone number).

   • Security questions (if 2FA isn’t fully set up yet).

Note: You must accept the invitation within the time window provided (usually 30 days) or the invite expires.

Summary Checklist: Getting Admin Access